The seating capacity reflects the American's With Disabilities Act (ADA) requirements and is applicable to all events and seating configurations. The flexibility in seating configurations offers an intimate setting and quality viewing for many types of events.
ACCESSIBLE PARKING
Chase Field features an attached 1,500-car garage just south of Chase Field on 4th Street. The garage has 31 parking spaces designated for vehicles displaying a handicap plate or placard. Each garage entrance is accessible to high-profile vehicles and the parking is connected to accessible routes to the ticket windows and building entrances.
PURCHASING TICKETS
Accessible seating tickets to Chase Field events are available through the ticket office. When purchasing tickets for accessible seating areas, please inform your ticket seller of any special accommodation you may require, such as companion seating, use of a service animal, etc. As with most events, the earlier you call, the better your chances of obtaining the best seat for your needs.
Adjacent companion seat(s) may be purchased for each accessible seat (wheelchair seat) purchased, up to the advertised ticket limit.
Additional companion seats may be available. Call the ticket office for information on the nearest available seating. On the day of the event, any remaining accessible seats are released for general sale.
Ticket holders requiring accessible seating but not holding tickets for accessible sections may be accommodated through Guest Relations (based on available seats, first come, first served).
Guests holding tickets for accessible seating who wish to give those tickets to someone who does not require accessible seating should contact Guest Relations for possible seat relocation.
The above policies are in effect for other events that may be hosted at the facility. Certain changes may be made, based on the event's requirements. Please call the ticket office for additional information
GUIDE FOR GUESTS WITH DISABILITIES
Chase Field proudly attracts millions of people each year, contributing significantly to the economic revitalization of the downtown Phoenix area. This success is largely due to our commitment to excellence in every aspect of our operations, including providing an enjoyable experience to guests with disabilities. We continue to examine new policies and research innovative procedures in an effort to enable people of all abilities to enjoy the Chase Field experience to the fullest. Much of the credit for the accessibility of Chase Field belongs to the Ensuring Accessible Seating at Events (EASE) committee, an independent committee of volunteers and employees, who provide recommendations to venue managers on a variety of accessibility issues.
If you require accommodations or would like to reserve an accessibility aid or service, please notify one of the following:
Disability Services Manager / ADA Coordinator: 602.462.6163 (TDD) 602.462.3189
Guest Relations: 602.462.6607
NOTE: Advanced notice is required for some services and is greatly appreciated by our staff.
SEATING
Opening in 1998, Chase Field's accessible seating is integrated throughout the ballpark meeting and exceeding the requirements for wheelchair locations and companion seats. These seating sections feature maximum flexibility by using removable tandems of stadium chairs that can be operated by any Guest Services Representative (the usher stationed in your section). When needed, folding chairs will be provided for guests. Currently all seating price ranges, except the Dugout Box seating, have accessible seating available. There are also seats available for guests who have difficulty with stairs but do not use a wheelchair or mobility devise.
Line of sight - All accessible seating is either front row or provides line of sight to the playing field and scoreboard over standing patrons. Access to front row seating is via elevators and ramps with a travel distance comparable to other front row seating for ambulatory spectators
ACCESSIBILITY AIDS AND SERVICES
For Guests Who Are Hearing Impaired
Guest Relations has a limited supply of FM assisted listening receivers that amplify the public address system and are available for check-out.
Guest Relations has a limited number of radios on hand or you may bring your own.
A driver's license or credit card is required as a deposit.
For Guests with Service Animals
Service animals and service animals-in-training are welcome at Chase Field.
The grassy area located outside Chase Field's Gate K (northeast entry) has been designated as the animal relief areas.
WHEELCHAIR ESCORTS
For guests who may have difficulty walking to their seats, Guest Relations provides complimentary wheelchair escorts from gates or drop off areas to the seats. There is no need to pre-schedule this service. You may request a wheelchair escort from any Security or other Chase Field staff when arriving on the ballpark property.
This service is also available when the guest wishes to leave the ballpark. Request your wheelchair escort from your Guest Services Representative (usher) assigned to your section.
During events, wheelchairs, walkers, scooters or other assistive devices may be stored in Guest Relations.
Elevator Locations
Across from Sections 104 / 300 - closest to Gate K
Across from Sections 116 / 208 / 309 - closest to Gate J (priority given to our guests with disabilities)
Across from Sections 127 / 211 / 321 - closest to Gate E (priority given to our guests with disabilities)
Across from Sections 140 / 223 / 332 - closest to Gate A
Guest Relations
During every event, Guest Relations' desks are located on the main concourse across from Section 128 and on the upper concourse across from Section 322. They are available to:
give directions, resolve ticket issues, store strollers and mobility aids, assist guests with disabilities to their seats and check out FM assistive listening receivers or personal radios and headphones.
The seating capacity reflects the American's With Disabilities Act (ADA) requirements and is applicable to all events and seating configurations. The flexibility in seating configurations offers an intimate setting and quality viewing for many types of events.
Medical staff is on-site for every event. If you need assistance, please direct the request to any Chase Field employee.
First Aid centers are located across from Sections 104 and 300.
For Guests Who Are Vision Impaired:
Braille and tactile signs are located throughout the facility.
